Here are some of the ways we are bringing in new procedures
to protect you during the current COVID-19 crisis.

1. Employees are receiving regular training on our new standards regarding COVID-19 health & safety protocols. Every member of staff must strictly comply with these protective measures recommended by global governing agencies. The measures include hand hygiene, wearing masks if mandated and social distancing. Employees will also be asked to stay home and seek medical attention if they, or someone in their household, has any COVID-19 symptoms.

2. When you arrive at our hotel our employees will act as your guide, sensitively communicating all the new hygiene, health and safety measures so you can move seamlessly around our hotel, knowing that you are being looked after with the greatest care.

3. Hand sanitiser, whenever possible, will be available in key places including: reception, guest rooms, restaurant and lounge areas.

4. Any medical support required will be provided in line with government regulations. Our employees have clear instructions on reporting any possible cases of COVID-19 to senior managers and external authorities as required.

5. Each guest will receive an amenity kit located in their room containing masks, hand sanitiser and a COVID-19 awareness card.  Additional kits will be available at front desk if requested (subject to availability).

6. The frequency of cleaning and sanitising at the hotel has been increased to once per hour. This applies to all public spaces with an emphasis on deep cleaning frequent contact surfaces. These areas include, but are not limited to: front desk check-in counter, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas.  This hourly cleaning regime will also apply to back of house frequent contact surfaces. All other areas will be cleaned every two hours.

7. Our cleaning products and protocols meet country specific guidelines for approved effective use against viruses and bacteria. When cleaning guest rooms, we pay particular attention to high-touch items. All bed linen and laundry are changed daily and washed at a high temperature.

8. Throughout our hotel, we will meet required guidelines for proper social distancing. Where legally mandated, guests and employees must practice social distancing whenever possible, by standing at least 2m/6ft away from people they are not travelling with.

9. The restaurant, bar and all other areas will also observe social distancing and comply with local or country mandated occupancy limits. These areas will be deep cleaned and sanitised once per hour and after each use, including tables, seating, menus and payment machines. In-room dining or Room Service will not be available under new strict measures to ensure your safety.

We trust these actions will help put your mind at ease and we promise to keep you updated as the situation evolves.

Jo-Anne Ahern

Hotel General Manager